Privacy & Data
Privacy Policy
1. Introduction
At TOP NOTCH FIRE SAFETY INC, we are committed to protecting your personal data.
This Privacy Policy describes how we collect, use, and safeguard your information when you interact with our website, request a service, or communicate with us via SMS or email.
2. Information We Collect
We may collect the following information:
- Full name
- Phone number
- Email address
- Property or service address
- Service preferences (e.g., fire protection services)
- Date and time of inquiries or appointments
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support website functionality, remember your preferences, and improve your browsing experience. These technologies may also help us understand how you interact with our website. Third-party services embedded on the website may use these technologies, depending on the features enabled.
You can manage or disable cookies through your browser settings and, where available, our website’s cookie controls. Blocking cookies may affect certain website features.
Cookies and tracking technologies do not constitute consent to receive SMS messages. SMS consent is collected separately through the opt-in form.
4. How We Use Your Information
We use the information you provide to:
- Contact you regarding your service request
- Schedule appointments and provide estimates
- Send appointment reminders or service updates
- Respond to customer service inquiries
- Improve the quality of our services
5. Mobile & SMS Information
We do not share mobile information with third parties or affiliates for marketing or promotional purposes.
Subscription data and text message originator consent will not be shared with any third parties, except for aggregators and messaging providers necessary to operate our text messaging services.
SMS messages may include:
- Appointment confirmations
- Service updates or reminders
- Customer support notifications
You can opt out at any time by replying “STOP.” For help, reply “HELP.”
6. Data Security
We maintain industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.
7. Your Rights
You may at any time:
- Request access to your personal data
- Request correction or deletion
- Withdraw consent for communication
To do so, please contact us at:
8. Disclosure Disclaimer
We do not sell or disclose your information for advertising purposes.
All categories mentioned above exclude subscription data and SMS originator consent, which will only be shared with messaging service providers necessary to deliver SMS communication.
9. Policy Updates
We may update this policy periodically. Continued use of our website or services implies acceptance of the updated terms.